Refunds

Refund and Cancellation Policy

Last updated April 1, 2026

Global LMG uses this policy to explain refund, cancellation, and rescheduling expectations for the administrative coordination Services. This Policy forms an integral part of our Terms and Conditions.

Cancellation by user

You may request cancellation of Services by written notice to globallmg.org@gmail.com. Cancellation is effective only on our written acknowledgement.

"Work starts" means the earliest of: requirement-capture call completed, shortlist shared, scheduling completed, document collation begun, disbursement initiated, or any third-party engagement commenced on your instructions.

Refund eligibility

Unless a Service-Specific Term states otherwise:

  • If you cancel before work starts, you may be eligible for refund of the Coordination/Service Fee, less payment-gateway charges and any Consultation Fees or other charges already incurred.
  • If you cancel after work starts, we may retain the portion of the Coordination/Service Fee corresponding to work already performed, based on internal time and task logs.
  • Subscription fees: you may cancel auto-renewal anytime; the subscription remains active until the end of the current billing cycle.
  • Retainer balances unused after adjusting for earned fees and authorised disbursements may be refunded within 15 business days, subject to verification.

Cancellation by platform

Global LMG may cancel or withdraw from a service request under the "Right to Refuse" clause of our Terms and for platform-rule breaches, payment failure, fraud risk, safety risk, illegality, or regulatory directions.

If we cancel before work starts, we will refund the Service Fee within 20 business days, subject to payment-processing constraints. If we cancel after work starts for reasons not attributable to your breach, we will evaluate a pro-rata refund for the unperformed portion. If we cancel due to your breach, fraud risk, abusive conduct, or illegality, refunds may be denied to the extent permitted by law.

Refund process

Accepted refunds are processed within a reasonable period consistent with applicable law and payment-system rules. Refunds are returned to the original payment method where feasible.

Non-refundable components

The following are non-refundable:

  • Disbursements already paid or committed (court fees, stamp duty, notary, certified copies, travel, courier, etc.).
  • Third-party charges.
  • Fees for completed deliverables already shared with you.
  • Consultation Fees.

Taxes and invoice adjustments

Refunds may require invoice adjustments, credit notes, or tax reversals depending on invoice and payment status under applicable GST and tax rules.

How to request a refund or cancellation

Write to globallmg.org@gmail.com (or use the authenticated portal where available) with the invoice number, matter or request reference, scheduled event details if applicable, and a brief explanation. Refund decisions, cancellation decisions, and payment changes are recorded in the billing ledger and audit history.